Some things come up again and again in learning needs analyses, whatever the organisation, whatever the circumstances, and "assertiveness skills" (or something similar) is one of those things.
It crops up in the middle of loads of different structured training courses, it forms part of many coaching relationships, even pops up on teambuilding workshops from time to time. It seems like many of us human beings just aren't naturally that great at being assertive in a positive way, we tend to be either naturally passive or naturally aggressive, and struggle to calibrate assertiveness correctly.
In this episode, Kevin Stephens talks us through his approach to running an assertiveness workshop. As always with Kevin, it's a very practical and active approach that I hope has some good ideas for others facing the same learner needs.