How we measure learning makes a big difference. The right measure can be motivational and harnessing gamification to get a virtuous circle going that reinforces learning, the wrong measures can do the opposite. They can be a costly overhead that reward the wrong behaviours, demotivate, and probably track things that don't really matter.
In this episode I talk to Rich Lanchantin of Qstream about the importance of productivity/performance metrics in a company's ROI measurement of their L&D efforts.
Rich sets the Qstream vision to ensure our microlearning solution delivers long term value and measurable outcomes for our enterprise customers, partners, their employees and our investors. Prior to Qstream, Rich spent 30+ years in customer success and sales leadership roles for notable life sciences and software companies. He is dedicated to listening to customer, market and internal feedback to continuously inform product, sales, services and marketing direction to fuel Qstream’s growth and customer success